cost of quality
1. The costs incurred to ensure quality. The cost of quality includes quality planning, quality control, quality assurance, and rework.
2. The total price of all efforts to achieve product or service quality. This includes all work to build a product or service that conforms to the requirements as well as all work that results from non-conformance to the requirements. The cost of quality is divided into internal-those costs associated with building the product or service-and external-the costs associated with the product or service after it leaves the originating activity or company.
The cost of quality planning, control, assurance and rework.