The Operations Plan describes how day-to-day operations will occur when the solution is in place. It provides guidance for the organization to maintain the solution successfully over an extended period of time. It contains details on both ongoing and contingency operations and how to proactively handle problems that may arise. Key components of this plan include backup recovery steps, managing configuration changes, and the skills necessary to support the operations.
By planning for operations early in the project, the organization can take the time necessary to put operational success factors into place. These factors may include changes or additions to people resources, processes, and infrastructure.
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