End-User Support Plan
The End-user Support Plan guides how the end-users are supported in their use of the solution. End-users do not include development, project management or IT operations staff that help to create the solution. Rather they refer to those who will use the end product.
This plan exists in conjunction with other plans that may contain information relevant to the end-user, but is not primarily focused on them. This includes documents such as the Deployment Plan and Support Plan. Document authors should ensure plans are consistent.
Satisfied customers are a focus for any solution. The End-user Support Plan demonstrates how the team values this focus. It also provides a roadmap to the end-user on how the solution will be implemented from a user perspective and results in greater support and acceptance from them. Incorporating end-user input into this plan will also provide end-user ownership of the solution.
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