The Training Plan identifies the needs and processes for training the people who will participate in creating the solution. This training could be on a particular software package or development environment or about specific hardware components. This document focuses on the project teams (which includes the customer’s information technology staff and help desk); it does not address the training needs of the end-user or support staff for ongoing operations.
Training provides team members with the working knowledge and proper tools required to build a successful solution. The analysis performed to develop the Training Plan will also establish the team members’ skills baseline and facilitate the mitigation of any technology gaps that become evident. Providing the training as specified in the Training Plan could also jump start the team and increase their satisfaction and productivity.
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