"Family of mail products to manage both incoming and outgoing mail. Handles your incoming mail by checking and updating addresses, adding new contacts, sending personalized responses, and filing the email according to your criteria. Performs merges to e-mail, fax and Word. Synchronizes contacts folders with external databases, and de-dupes multiple contacts lists. Maintains a global list of Outlook categories. http://www.freedownloadscenter.com/Email_Tools/Microsoft_Email_Add-ins/121_Agent_e_Mail_Merge.html CONTACT TOOLS"